Customer Service Agent (Part-Time) - Terrace, BC (YXT)

Posted by:
Central Mountain Air
Company Summary:

Established in 1987, Central Mountain Air (CMA) is a privately owned and operated Canadian company.

We proudly offer scheduled, charter, and cargo flights across a unique network connecting communities throughout Canada. CMA operates a fleet of Beechcraft 1900Ds, Dornier 328s, and De Havilland Dash 8 aircraft.

We employ a variety of staff throughout our network, including pilots, flight attendants, flight dispatchers, maintenance engineers, crew schedulers, and technical, administrative, and ground support. Our headquarters are in Smithers, BC, with operational facilities in Vancouver, Calgary, Prince George, Kelowna, Winnipeg, Hamilton, Montreal, and Blanc-Sablon.
Salary Range:
$18.25 per hour
Location:
Terrace, British Columbia
Date Posted:
16 Jun 2026
Closing Date:
16 Jul 2026
How to apply:

Submit your application through our careers website!

Central Mountain Air is committed to diversity and inclusion in our workplace. We strive to create a supportive, accessible, and fulfilling work environment that recognizes and celebrates the unique contributions of each employee to our company’s success. If you require accommodation during the selection process, please let us know.

We thank all candidates for their interest in Central Mountain Air; however, only those candidates who are selected to continue in the recruitment process will be contacted.
Job Type:
Part-Time
Job Category:
Airport Opportunities

Central Mountain Air is proudly emerging as one of Canada’s leading regional airlines. As we continue to expand, we are seeking enthusiastic, customer-focused individuals to join our Customer Service Agent team in Terrace, BC! This is a part-time position, offering the opportunity to be part of a dedicated team committed to excellence in aviation.

In this role, you will work alongside crew members and ground agents to escort and board passengers, take reservations, and ensure baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor.

Job Responsibilities

Check-in and greeting passengers, taking reservations and handling payments (when necessary)
Responding to passenger inquiries
Assisting passengers with disabilities during deplaning and enplaning
Processing baggage and cargo
Gate operations and flight closure, communicating load counts to flight crews
Ability to lift up to 50 lbs.
Other duties as assigned

Job Requirements

Superior customer service skills
Good communication and interpersonal skills
Ability to work independently as well as in a team environment
Ability to work flexible hours, including split shifts and weekend coverage
Willingness to work outside in adverse weather conditions
Good computer skills
A positive attitude with the ability to be flexible
Must be able to obtain and retain an Airport RAIC

Benefits of Working at CMA

Travel Benefits

Excellent travel perks within the Central Mountain Air network for employees, their eligible family members, and their buddies
Travel perks for retirees and their eligible spouses
Standby travel for employees and eligible family members on other airlines around the world
Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays
Free cargo shipping for employees on CMA flights

Employee Programs

Training Assistance Program, Milestone Recognition Program and Employee recognition programs
Opportunities for career development, growth, and promotions
Inclusive team atmosphere

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